Helpie FAQ
Helpie FAQ
- What's in the goody bag?
The goody bag contains Haribo, special Amerton Railway colouring sheets, and colouring pencils.
- What are your train times?
Our train times are as follows:
- 11:00
- 11:40
- 12:20
- 13:00
- 13:40
- 14:20
- 15:00
- 15:40 (Doesn’t run on Christmas Eve)
- 16:20 (Doesn’t run on Christmas Eve)
- 17:00 (Doesn’t run on Christmas Eve)
- Do we get reserved seats?
Though we do not reserve a specific seat on the train, your choice of compartment will determine where you sit as each carriage has different seating plans. If you have booked multiple compartments as a group and would like to sit close to eachother, we may be able to help. The best thing to do is arrive early for your train and make one of our volunteers aware as soon as possible.
- Are the carriages heated?
The carriages we use are old and although we have done lots to improve them they are partly open to the elements, mostly on one side. Please wrap up warm.
- Do we get off the train to see Santa?
Santa comes along the outside of the train to meet all the passengers as we don’t have facilities to accommodate all the passengers away from the train.
- How long are you on the train for the Santa Specials?
You will be on the train for around 25 minutes. This will include time at ‘Toyland’ while you see Santa.
- Do I have to create a PayPal Account?
We use Paypal to process all our card transactions. You can complete the payment without setting up an account by using the guest checkout which appears when you are directed to paypal. Ensure at the bottom of the form where it asks Why not Create a Paypal Account you click on No Thanks and agree to the terms and conditions.