1. Who We Are and Contact Details
We are Amerton Railway, operated by Staffordshire Narrow Gauge Railway Ltd. We act as the data controller for the information you provide to us.
- Address: Amerton Railway, Stowe-by-Chartley, Staffordshire, ST18 0LA
- Email: enquiries@amertonrailway.co.uk
- Data Protection Officer: Please address enquiries to the Finance Director, who acts as our Data Protection Officer.
- ICO Registration Number: ZA205784
2. The Type of Personal Information We Collect
We currently collect and process the following information:
- Personal identifiers, contacts, and characteristics (e.g., name, contact details) required for membership, volunteering, and training.
- Financial information necessary to manage contracts, supply goods and services, and process taxation (e.g., Gift Aid).
- Communications and correspondence regarding public enquiries.
3. How We Get the Personal Information and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following purposes:
- To maintain and manage membership services.
- To manage contracts with customers and suppliers.
- To safely manage the railway operation through our Safety Management System (including staff management and volunteer training).
- To respond to information requests from the public.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- (a) Your consent. You are able to withdraw your consent at any time by contacting enquiries@amertonrailway.co.uk.
- (b) We have a contractual obligation.
- (c) We have a legal obligation.
4. Sharing Your Data
We will never share your personal data with other businesses for marketing purposes.
We only share information where required by regulatory or legal obligations with:
- HM Revenue & Customs (HMRC) for taxation purposes.
- Our Accountant to fulfil our duties under the Companies Act 2006.
- The Office of Rail and Road (ORR) as the regulator of heritage railways.
- The Charity Commission for Charities Act 2011 purposes.
In all other circumstances, your data will only be shared with your explicit consent.
5. How Long We Keep Your Data
Your information is securely stored. We keep personal data only for as long as is necessary:
- Membership Data: Retained whilst you are an active member.
- Taxation, Companies Act, and Charities Act Data: Retained for a minimum of 6 years to comply with statutory requirements.
- Public Data (e.g., general enquiries): Retained for 2 years.
Once these time periods expire, we securely delete or destroy your information.
6. Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or complete information you think is incomplete.
- Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the details in Section 1 if you wish to make a request.
7. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@amertonrailway.co.uk.
If you believe that Amerton Railway has not processed your data lawfully, you can also complain to the ICO.
The ICO’s address: Information Commissioner’s Office Wycliffe House, Water Lane Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. ICO Website: https://www.ico.org.uk
Cookie Policy
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site about how visitors use it.
2. How We Use Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.
We use the following types of cookies:
- Strictly Necessary Cookies: These are essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services for event ticketing.
- Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. All data collected by these cookies is aggregated and therefore anonymous.
- Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
3. Third-Party Cookies
Please note that third parties (including, for example, our online ticketing providers, advertising networks, and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These are likely to be analytical/performance cookies or targeting cookies.
If we embed content from other sites, such as YouTube or social media platforms, those sites may set their own cookies when you interact with their content.
4. How to Manage Your Cookies
You can manage your cookie preferences at any time. Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, you can visit the ICO Cookies Guidance Page.
Please note that if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our website, and ticketing functions may not work correctly.