Question 1

Can we have different households in the same compartment?

Accepted Answer

The current Government guidelines ask different households to stay distanced from each other when together. The compartments on the train are not very big (approx 2m x 1.5m) and this may make it more difficult to stay distanced from each other. We have closed compartments so there is a gap between each group on the train. As we do not know your exact circumstances you will need to make a decision on whether your group is following the Government guidance.
For more information on the current rules please visit the Government website.

Question 2

What are your train times?

Accepted Answer

Our train times are as follows:

11:00
11:40
12:20
13:00
13:40
14:20
15:00
15:40 (Doesn't run on Christmas Eve)
16:20 (Doesn't run on Christmas Eve)
17:00 (Doesn't run on Christmas Eve)

Question 3

What’s in the goody bag?

Accepted Answer

We’re still working this out exactly. But it will contain some Christmas chocolate, sweets for the children, some colouring sheets and colouring pens.

Question 4

Does my baby still count as one of the 6 people?

Accepted Answer

If your child still needs to be carried then they can be in addition to the 6. If your child would normally sit on their own then please count them as one of the 6.

Question 5

What happens if I get COVID symptoms and must isolate?

Accepted Answer

If you notify us with a minimum 24 hours notice that you cannot travel we will try to transfer you to another day, or refund you in full.

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